Mimi's Nail Salon and Spa

I have been to Mimi's twice, and both experiences were awful. I have been getting my nails done every 2 weeks for the last 10 years, so I know how to spot good nail service. I went to Mimi's the first 3 months it was open a few years ago, and it was the worst! The salon is broken up into rooms since it is in an old house. I was taken to a room in the back where I sat for 3.5 HOURS for a typical fill in. The girl had no idea what she was doing and was extremely nervous. I didn't want to hurt her feelings since she was so nervous, I ended up coaching her on what to do. I didn't even get french as usual as she messed up 4 times (by her own standard) and wiping them off, so I got a color. To top it off, I ended up missing the Louisville Basketball game that evening because i was still in the chair. No one ever came back to check to see how things were going as I was the only person in that room and I would have let them know. Manicure for 3.5 hours? It was torture. 2 years later I gave them a second chance since my preferred salon changed ownership. The experience was slightly better being it only took 1.5 hours and I had a different tech. I recieved the pink and white service and they turned out bad- very thick and lopsided. The Tech checked her 3 cell phones every 5 minutes. You would think management would ensure they would check in on your service. As neither time were they busy. They have spent a lot of time making the salon look nice, but I prefer to be happy with my nails when I leave. Never again.

I got a facial here, and didn't have a great experience. I found it very confusing that the front door of what clearly used to be a house was not the door by which you were intended to enter. I also waited (despite having a reservation) for more than 10 minutes after my reservation time, for a 30 minute facial. Fortunately my schedule was flexible enough to allow this wait. The facial itself felt good, except for two elements that stung horribly - however, when I told the esthetician, she changed products and used something more gentle. But, when I got up after the facial and looked in the mirror, I had awful red marks everywhere that she had touched - it looked like a bad sunburn all over my face and neck. I was very self conscious, and concerned that there was something wrong, but my esthetician left and didn't come back to talk to me. Fortunately, the redness went away after a couple hours, but it was concerning. Additionally, the receptionist seemed very unfriendly. All that said, the actual facial felt amazing, and my skin has never felt softer.