US Social Security Administration

Didn’t resolved the problems I went 3 times with same problem but still they didn’t care . We have some money that social security owe ever month we went check in next month we are checking from February still December 2017 but still no money even they didn’t send update letter in the email about remaining money. Please advise if someone know to whom do I need to contact about this .Address 10503 Timberwood Cir .10503 Timberwood Cir Louisville, KY 40223 United States